Your credit card will not be charged until the order is being processed.

Orders going to POB, APO, and FPO can be shipped via US Mail only.

Please note: that international orders are subject to additional handling charges, higher shipping rates, and applicable customs, import duties and taxes, which are the sole responsibility of the customer. The customer will be charged for these fees prior to shipment. Jewelry Garden uses best efforts to calculate these fees in advance as a convenience to our customers. However, any shortages in shipping, handling or customs duty fees after merchandise has shipped will be charged to the customer's credit card or invoiced to the customer and collected by the carrier at time of delivery (C.O.D.). These fees are non-refundable in the event the merchandise is returned to Jewelry Garden for any reason.

All orders will be shipped pending credit approval. Customer support may contact customers for additional information as required.

In the event your order cannot be shipped you will be contacted immediately by e-mail and informed the reason for the delay.

Costs:
Your total costs will include the price of the item(s) you ordered plus a shipping fee. If the order is being shipped within New York State, the law requires that local sales tax of 8.625% be added to the order total.

Return Policy

We want you to be absolutely satisfied with your purchase. If within 7 days after receipt of your purchase you're not completely satisfied , return it for a full refund less the original shipping charges - no questions asked.

Call 877-777-5400

Our Return Process

Once we receive your returned item and it is accepted, your refund or new item will be processed within two business days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that item showing signs of wear or those that have been engraved, altered, and sized, or damaged in any way can not be returned. Returns with no Jewelry Garden return authorization code (RA#), and packages that are improperly packaged or uninsured will be refused receipt.

Any packages that are returned without an RA# or after 7 days are subject to a 25% restocking fee.

All Free Gifts with purchase must be returned with products which are to be refunded. If we do not receive it, we will charge you for the gift.

Refunds on purchases made with a credit card will only be credited to the same card. Delivery charges are not refunded. Please allow one monthly billing cycle in order for your credit to appear. Customers returning a partial order will be refunded for the returned items only.

How to prepare a Return

To return an item to Jewelry Garden, follow our three step process:

1. Your Return Authorization Code. Call 877-777-5400 and you will be given a Return Authorization Code. Write this code on the outside of the box, below our address.
2. Package Your Return. Place all the original packaging in the box, including the free gift.
3. Insure Your Package. Ship your package via US Postal Service Registered Mail™, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached Jewelry Garden.

If you have any questions about our return procedure, please don't hesitate to contact us: customerservice@jewelrygarden.com 

Returns should be sent to:

Jewelry Garden, Inc.

Attention: Return Dept.

P.O. Box 716

Spring Valley, NY 10977